Protection Plan Details
Sports & Outdoor with Accident Coverage
Accidents happen where life happens. Enjoy peace of mind with protection that you can use right away, plus full coverage after your manufacturer’s warranty expires.
The rundown
Product repair
If your product stops working, we will repair it for free.
Accidental damage
Protection for your product from unintentional breaks, drops, and spills.
Peace of mind
Use your product freely and without worry. We have you covered!
Malfunction protection
When regular use of your product over time results in mechanical or electrical failure.
Zero deductible
No fees. No deductibles. No hidden costs when we repair your product.
Customer focused support
We're always happy to help, and available 24/7.
What if my product stops working?
STEP 1
File a claim online or give us a call. Get approved instantly.
STEP 2
Send back the broken product.
STEP 3
Your repaired product will be sent back in no time! We'll send you a link to track it's progress.
Frequently Asked Questions
Why should I add an accidental damage plan?
This plan provides coverage for accidental damage from handling (ADH), such as drops and liquid spills. Our ADH plans are in effect from day one, and even extend your mechanical and electrical coverage after your manufacturer's warranty expires.
What if I need to return my product?
You return your product, the merchant returns the money you paid for the protection plan. It's a no-brainer. Depending on how much time has passed since your purchase, Extend will issue a pro-rated refund.
What do I need to provide if I file a claim?
When filing a claim with Extend, you will simply need to provide either your contract ID, email address , or other identifying piece of information.
Terms and conditions
What's covered?
Accidents happen… but don’t worry! Your product is protected in case of accidental damage such as drops and liquid spills for the term of your Extend protection plan. And if your Extend plan’s term is longer than the manufacturer’s warranty, this plan also covers mechanical and electrical failures caused by normal wear and tear, as well as damage caused directly by a power surge, after the manufacturer’s warranty expires. This plan does not cover theft or damage caused by abuse or misuse, so be nice to your stuff. :-) You can find more details in the Protection Plan Terms below.
When is it covered?
Accident protection plans work a little differently than standard extended warranties. Your accident protection through Extend begins as soon as you purchase the product and lasts for the full term of the plan you selected. The coverage for mechanical and electrical damage, though, starts after the manufacturer’s warranty expires. An example might make it a little clearer… Let's say that on January 1, 2019 you purchased a product with a one-year manufacturer's warranty along with a two-year accident protection plan from Extend. Extend would cover you for accidental damage from day one through January 1, 2021 (two total years). Your manufacturer's warranty would cover your product for mechanical and electrical damage through January 1, 2020 (the first year), and then your Extend protection plan would protect you from mechanical and electrical damage after your manufacturer warranty expires through January 1, 2021 (the second year). Make sense?
How do I file a claim?
We're always happy to help! Just reach out to us through our online claims portal for immediate service: https://customers.extend.com/claims. You can also get in touch by calling Extend at 1-877-248-7707
